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Frequently Asked Questions
Shipping / Orders
Orders over $50 ship for free in the contiguous US. We also ship internationally.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Starting from the day you receive any of our cookware, you have 30 days to cook with it and enjoy it as much as you’d like. If for any reason during those 30 days you decide that it’s not for you, send us an email at hi@sardelkitchen.com and we’ll send you a return shipping label.
Just email us at hi@sardelkitchen.com and our team will help you right away.
Use & Care
We make our cookware in the United States and Italy.
5-ply refers to the five layers of metal used to make our cookware. There are two outer layers of stainless steel (one on the top, one on the bottom) and three inner layers (the “core”) of aluminum. The aluminum core allows the pan to heat up quickly and distribute heat evenly; the outer stainless steel layers allow the pan to retain heat. This combination of materials – and how those materials are layered and constructed – allows our cookware to heat evenly and adjust to temperature changes quickly, which gives you more control over your ingredients. The use of five layers also increases the pans durability, which is why our pans will last a lifetime.
Manufacturing high-quality stainless steel cookware is a time-consuming and expensive process. When retail markups are added to those costs, high-quality cookware becomes overpriced. At Sardel, we are able to eliminate these excessive and unnecessary retail markups by selling our products online, directly to our customers. This means we are able to offer high-end, well-made cookware at a more affordable price than other premium brands, without sacrificing quality, leaving you with more money in your pocket and high-quality cookware in your kitchen.
Please reach out to our customer help team - hi@sardelkitchen.com