FAQ - Sardel

FAQ

 

Sardel was inspired by the simple pleasure that cooking has always been to our family. We are three brothers who value the traditions and memories our family created by cooking together and set out on a mission to make at-home cooking accessible to everyone. Timeless in design and crafted in a family-owned factory in Italy, Sardel's cookware will withstand the trial-and-error of any home chef and allow you to enjoy home cooking for the simple pleasure that it is.

SHIPPING & RETURNS

We currently ship to everywhere in the United States, including Alaska and Hawaii.

We offer free ground shipping on all orders to the contiguous US. Return shipping is free too.

Unfortunately, we do not deliver to P.O. boxes.

Our standard shipping option typically takes between 5-8 business days. If you select our expedited shipping options, your order will arrive sooner.

Once an order has been placed, we will typically ship it out within 24 hours, so any edits to an order will have to be made quickly. However, feel free to send us an email at hi@sardelkitchen.com and we will do our best to make any updates for you.

You heard right! Starting from the day you receive any of our cookware, you have 30 days to cook with it and enjoy it as much as you’d like. If for any reason during those 30 days you decide that it’s not for you, send us an email at hi@sardelkitchen.com and we’ll send you a return shipping label – no questions asked.

PRODUCT

All of our products are made in Italy, in a family-owned factory that has been manufacturing cookware for more than 100 years.

5-ply refers to the five layers of metal used to make our cookware. There are two outer layers of stainless steel (one on the top, one on the bottom) and three inner layers (the “core”) of aluminum. The aluminum core allows the pan to heat up quickly and distribute heat evenly; the outer stainless steel layers allow the pan to retain heat. This combination of materials – and how those materials are layered and constructed – allows our cookware to heat evenly and adjust to temperature changes quickly, which gives you more control over your ingredients. The use of five layers also increases the pans durability, which is why our pans will last a lifetime.

Yes, our non-stick coating is PFOA free. Additionally, our coating is one of the strongest, scratch-resistant coatings on the market, because it is reinforced with stainless steel. The unique honeycomb pattern also creates a surface that is highly durable and easy to clean.

Yes, our cookware is dishwasher safe. See our Care Guide here for additional information on how to clean and care for your cookware.

Yes, our stainless steel cookware is oven safe up to 500 degrees Fahrenheit. Our non-stick cookware is oven safe up to 480 degrees Fahrenheit.

Sardel cookware can be used on all induction, gas, and electric stovetops.

We designed our handles with a hollow interior to make sure that our handles don’t get hot during normal cooking tasks. However, if you place our cookware in the oven, the handles will get hot, so use proper protection when removing cookware from the oven.

See our Care Guide here

Manufacturing high-quality stainless steel cookware is a time-consuming and expensive process. When retail markups are added to those costs, high-quality cookware becomes overpriced. At Sardel, we are able to eliminate these excessive and unnecessary retail markups by selling our products online, directly to our customers. This means we are able to offer high-end, well-made cookware at a more affordable price than other premium brands, without sacrificing quality, leaving you with more money in your pocket and high-quality cookware in your kitchen.